Last Updated: November 18, 2025

Privacy Policy

Look, we get it - nobody really wants to read privacy policies. But since we're handling your financial data, we figured you'd want to know exactly how we're keeping it safe and what we do with it.

Quick Navigation

Alright, let's be real here. As an accounting firm working with tech startups and digital businesses, we need certain info to do our job properly. Here's what we're talking about:

Basic Business & Contact Info
  • Your name, business name, and contact details (email, phone, address)
  • Business registration numbers, GST/HST numbers
  • Corporate structure details - you know, who owns what
Financial Data (The Important Stuff)
  • Banking information and transaction records
  • Revenue streams, expenses, payroll data
  • Tax returns, financial statements, invoices
  • Investment rounds and equity info for our startup clients
Technical & Usage Data
  • IP addresses, browser types, device info when you use our portal
  • Login timestamps and access logs (security thing, not being creepy)
  • Communications through our platform or email
Real talk: We only collect what we actually need to provide accounting services. We're not here to sell your data or flood you with marketing emails.

We're not gonna beat around the bush - here's exactly what we do with your information:

Core Accounting Services
Processing your taxes, preparing financial statements, managing payroll, handling GST/HST filings - basically the stuff you hired us for.
Financial Advisory
Analyzing your numbers to give you strategic advice, CFO services, and helping you understand where your startup's money is going.
Compliance & Legal Stuff
Meeting CRA requirements, responding to audits, keeping records as required by Canadian law (we're legally obligated to keep some stuff for 7 years, FYI).
Communication
Sending you updates about deadlines, tax changes that affect you, and yeah, occasionally letting you know about new services that might help.
Security & Fraud Prevention
Monitoring for unusual activity, verifying identities, making sure nobody's trying to access your stuff without permission.
Service Improvement
Understanding how you use our portal so we can make it better - nobody likes clunky accounting software.
What We DON'T Do: We don't sell your data. We don't share it with random marketing companies. We don't use it for anything outside of providing you accounting services. Period.

Okay, so we work with tech startups, which means we take security seriously. Here's how we protect your financial data:

Where Your Data Lives

All client data is stored on Canadian servers (mostly in Toronto and Montreal data centers). We use enterprise-grade cloud infrastructure with bank-level encryption. Your data doesn't just sit on some laptop somewhere.

How We Keep It Secure
  • Encryption: Data is encrypted both in transit (256-bit SSL/TLS) and at rest (AES-256). Translation: even if someone intercepts it, they can't read it.
  • Access Controls: Only the specific team members working on your account can access your data. We use multi-factor authentication and role-based permissions.
  • Regular Backups: We backup everything daily with 30-day retention. If something goes wrong, we've got you covered.
  • Security Audits: Annual third-party penetration testing and quarterly internal security reviews.
  • Staff Training: Everyone on our team goes through privacy and security training. We make sure they know this stuff matters.
How Long We Keep Your Stuff

Canadian tax law requires us to keep most financial records for 7 years. After that, we securely delete everything unless you specifically ask us to keep it longer. If you end our engagement, we'll return your active files and keep the rest for the legally required period.

Pro tip: We'll never ask you to send sensitive info like SINs or passwords via regular email. If we need something sensitive, we'll use our secure portal.

We can't do everything ourselves, so we work with some trusted third parties. Here's who might see your data and why:

Accounting Software Providers
We use platforms like QuickBooks, Xero, and similar tools. These are industry-standard, and we only grant them the minimum access needed.
Cloud Infrastructure
Our servers run on Canadian AWS infrastructure. Amazon doesn't look at your data - they just provide the secure storage space.
Government Agencies
Obviously, we file your taxes with the CRA. That's kind of the whole point. We'll also respond to legal requests if required by law.
Payment Processors
When you pay our invoices, payment info goes through Stripe or similar processors. We don't actually store your credit card numbers.
Your Own Service Providers
Sometimes you'll ask us to work with your lawyer, banker, or investors. We'll only share what's necessary and what you've authorized.

Important: Every third party we work with is vetted for security and privacy compliance. They're all bound by confidentiality agreements and Canadian privacy laws. We don't just hand your data to anyone who asks nicely.

Under Canadian privacy law (PIPEDA), you've got some rights when it comes to your personal data. Here's what you can do:

Access Your Data
You can request a copy of all the personal info we have about you. We'll provide it within 30 days, usually much faster.
Correct Mistakes
Found an error in your data? Let us know and we'll fix it ASAP. Accurate records benefit everyone.
Request Deletion
After the legal retention period, you can ask us to delete your data. Just note we can't delete stuff we're legally required to keep.
Opt Out of Marketing
Don't want our newsletters or service updates? No hard feelings - just click unsubscribe or let us know. You'll still get important stuff like tax deadlines though.
Data Portability
Switching accountants? We'll provide your data in a commonly used format so you can take it with you. No data hostage situations here.
Ask Questions
Confused about how we're using your data? Want to know who's accessed your account? Just ask. We'll explain everything.
How to exercise these rights: Email us at info@faylornexus.info or call (416) 555-7890. We'll verify your identity (for security reasons) and then handle your request. Most stuff we can do within a few days.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. Here's the deal:

Essential Cookies (The Must-Haves)

These keep our portal working - things like remembering you're logged in, maintaining your session, basic security stuff. Can't really turn these off or the site won't work properly.

Analytics Cookies (The Helpful Ones)

We use Google Analytics to understand how people use our site. It helps us figure out what's confusing and what works well. All data is anonymized - we're not tracking individuals.

Preference Cookies (For Your Convenience)

These remember your settings like dashboard layout preferences, notification preferences, that kind of thing. Makes your experience smoother.

Manage Your Cookie Preferences

You can control what cookies you're okay with. Essential ones are required, but the rest are up to you:

Browser Controls: You can also block cookies entirely through your browser settings. Just be aware that some parts of the site might not work as smoothly if you do.

We're a Canadian firm serving Canadian businesses, so your data generally stays in Canada. But here are a few situations where it might cross borders:

Cloud Service Providers
Some of the software we use (like certain accounting platforms) might have servers in the US or EU. When they do, they're compliant with international data transfer standards and provide equivalent protection to Canadian law.
Your International Operations
If your startup operates globally or has investors/partners outside Canada, we might need to share certain financial info with them at your request.
Legal Requirements
If there's a cross-border legal issue or regulatory requirement, we might have to disclose data to foreign authorities. This is rare and only happens when legally required.

Bottom line: We prioritize keeping your data in Canada under Canadian privacy laws. When data does leave the country, it's protected by contracts and compliance measures that meet or exceed PIPEDA requirements.

Look, privacy policies are complicated. If something doesn't make sense or you're worried about how we're handling your data, just reach out. We'd much rather explain things than have you wondering.

Email Us

For privacy-related questions:

info@faylornexus.info
Call Us

Talk to a real person:

(416) 555-7890
Visit Our Office

2450 Victoria Park Avenue, Suite 310
Toronto, ON M2J 4A2

Not satisfied with our response? You've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. We hope it won't come to that, but the option's there if you need it.
PIPEDA Compliant

Faylor Nexus Accounting is fully compliant with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and follows CPA Canada's privacy guidelines for accounting professionals. We take our responsibility to protect your financial data seriously and undergo regular compliance audits to maintain the highest standards of data protection.

This privacy policy was last updated on November 18, 2025

We'll notify you of any major changes via email and update the "Last Updated" date at the top of this page.